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FAQ
Frequently Asked Questions (in French)
Call us
Find us
Our offices
Questions
Redemption of
my shares
Head Office in Montreal
De Maisonneuve Blvd East, Suite 103
Montreal (Québec) H2K 4S3
Open to the public Monday to Friday, 8:30 a.m. to 4:30 p.m.
Please note that redemption requests are not processed on-site.
Office in Quebec City
Office closed to the public
125 Charest Blvd East, Suite 501
Quebec City (Québec) G1K 3G5
Other information
Business hours
Monday-Friday
8:30 am-7 pm, September 1-April 30
8:30 am-5:30 pm, May 1-August 31
Telephone : 514-525-5505 or tool-free 1-800-253-6665
Holiday Opening Days and Hours:
December 15 to 19, 2025: 9 am to 5 pm
December 22, 23, 29, and 30, 2025: 9 am to 5 pm
Fondaction’s offices is closed to the public from December 22 to January 2 inclusive.
Telephone: 1-800-253-6665
- Christmas Eve, Christmas Day, and the day after Christmas
- New Year’s Eve, New Year’s Day, and the day after New Year’s Day
- Good Friday and Easter Monday
- Patriots’ Day
- National Day for Truth and Reconciliation (September 30)
- Québec National Day
- Canada Day
- Labour Day
- Thanksgiving Day
Postal service disruption: For more information, please refer to our article (in French) in the News section or contact us.
To submit a donation or sponsorship request, click here (in French).
To obtain information about Fondaction’s codes of ethics and conduct, as well as the ethics line, click here (in French).
For all interview requests, photos of our spokespersons, or our logo, please contact:
Marie-Christine Fiset
Senior Advisor, Communications and Public Relations
514 525-5505 ext. 1030
marie-christine.fiset@fondaction.com
To find out more about our information security practices, click here (French only).
Click here to view our useful tips (French only).